You can count on developing a personal, one-on-one relationship with your mechanic, who, in turn, will become familiar with your vehicle’s inner and outer working when you use an independent auto repair shop for your European car repair and servicing needs. This provides comfort in knowing that you are a valued customer and inspires confidence in their ability to exceed your automobile service and repair expectations.
We welcome customers to see their car being repaired as part of our pride in our work, to interact with our technicians to comprehend better the problems being fixed, and to gain a better knowledge of the relationships between complex components or subsystems. Additionally, it forges a connection between our clients and technicians. Our professionals learn about the vehicle, owner, and history for future diagnostics and repair suggestions.
Most dealers don’t promote or allow interactions between customers and technicians. Instead, service advisors are designated as the customer-technician liaison or intermediary, which may cause technicians to misunderstand the actual issues, make the wrong diagnosis, or make repeated phone calls to the customer, all of which may result in repeated repair visits to resolve the original complex issue.